Privacy Policy
Last updated: January 2025
1. Who we are
Maia Labs s.r.o. ("Maia Labs", "we", "our") operates the website maia-labs.com. We are registered in the Czech Republic.
Contact: info@maia-labs.com
2. What data we collect
We may collect the following data when you use our website:
- Contact form data: name, email address, organization, message
- Analytics data via Google Analytics 4 (anonymized IP, pages visited, session duration)
- Behavioural data via Hotjar (heatmaps, session recordings — only with your consent)
- Technical data: browser type, device type, referring URL
3. Legal basis
We process your data based on:
- Consent — analytics and tracking cookies (you can withdraw at any time)
- Legitimate interest — responding to contact form inquiries
4. How we use your data
- To respond to your contact form messages
- To improve website performance and user experience (analytics)
- We do not sell your data to third parties
5. Third-party services
- Google Analytics 4 — analytics (Google LLC, USA)
- Hotjar — UX analytics (Hotjar Ltd, Malta) — only with consent
- Resend — transactional email delivery
6. Cookies
We use cookies for analytics and UX purposes. See our Cookie Policy for details. You can manage your preferences at any time via the cookie banner.
7. Your rights (GDPR)
Under GDPR you have the right to: access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object and to withdraw consent at any time.
To exercise these rights, contact us at privacy@maia-labs.com.
8. Data retention
Contact form messages are retained for up to 2 years. Analytics data is retained as per Google Analytics default (up to 14 months).